Fill in the form. Please note that the quality and correctness of the selection of the parts depend on the accuracy of your request.

Upon sending the form, our specialists will find the required parts and will send an email with the prices and availability.
VIN*:
Car make:
Production year:
Car model:
Volume and type of engine:
Body type:
Engine power KW:
Infomation about spare part:*
Phone number*:
Email*:
Upload file:

  • Your shopping cart is empty

Replacement

When buying the spare parts marked as “exchange part” it is necessary to pay not only the value of the spare part itself but the amount of surcharge as well. According to the European legislation, surcharge is the amount that the manufacturer requires to pay as a guarantee for returning the old spare part for refurbishing and reuse. The refund of the surcharge amount is made upon the return of the used spare part. Surcharges only apply to items which are produced in the European Union. The amount of the surcharge is determined by the supplier of spare parts. Therefore, the same part provided by different suppliers can be offered with a certain surcharge amount or it may have no surcharge at all.


How does it work?

  • You pay for the new part and the surcharge.
  • You receive the new part.
  • You prepare the used part for shipment (drain the fluid from the part, if any (this requirement does not apply to batteries)).
  • You make the request for the return of the used spare part in your personal account at Thorauto.eu or in the form below on the page.

The used spare part should be placed in the box of the new one, which you received. Enclose the invoice that you received with the letter after placing the order. This will speed up the processing of your request.

  • You have to send the old part in proper condition to the following address:

Elideris SIA

Reg nr. 40203215587

Piedrujas iela 12, Rīga, Latvija, LV-1035

  • We send the used spare part to the manufacturer for the examination.

As a rule, processing of your order takes 4-8 weeks from the moment of arrival of the shipped spare part in the warehouse. We inform you of the examination results.


What is the procedure of refunding the surcharge in case of the positive examination result?

We refund you the surcharge in the same way as you made the payment

What happens if the examination result is negative?

We inform you about the refusal of refunding the surcharge. The examined exchange spare part is stored at our warehouse for 2 months. Upon your request, the product can be returned (the return is made at the client's expense). Upon expiry of this period, we dispose of the spare part.

What is the return policy?

  • Delivery of a used part is made at the expense of the customer.
  • Even if the order includes the Safe Order option, return of the used spare part is also carried at the expense of the customer. In case the customer refuses to provide the manufacturer with an old spare part, the surcharge amount is not refundable and is considered by the manufacturer as compensation.
  • If the used spare part has heavy damages, cracks on the body, the surcharge is not refundable.
  • In case of return of a used part of a different category, surcharge is not refundable. For example, a generator was purchased, but a starter was returned instead.
  • In order to receive the surcharge, you can send a similar item purchased from another manufacturer. For example, a brake caliper ABS is purchased, and the BUDWEG brake caliper is returned.

If the new spare part by characteristics (for example, power) does not coincide with the old, you need to check with the manufacturer the possibility of returning such a part. You can do this through the support service info@thorauto.eu


Brake Caliper

Brake caliper return criteria:

  • The core part must match the purchased product.
  • The core part must be complete.
  • All caliper guide pins, fasteners, connecting and bleeder screws must be present.
  • The core part has no excessive corrosion damage.
  • The core part is not cracked or machined.
  • Only core parts that are suitable for reprocessing can be taken back and credited.
  • The label on the packaging must not be soiled, missing, or have any extra marks or writings.

* The instruction is for information purpose only. Each case is considered individually (each spare part undergoes an individual examination by a manufacturer).

 Parts must be delivered in their original packaging. If not sent in the original package, the part cannot be accepted. This is supplier's requirement.


Alternator

Alternator return criteria:

  • The unit is accepted.
  • The unit is rejected.
  •  Unidentifiable alternators will not be accepted.
  • Manufacturer's OE label is present, or the etched OE number on the alternator is readable / recognizable.

Corrosion:

  • The alternator has not been stored for a long time after being dismantled, and has no corrosion marks on the belt pulley.
  • Heavily corroded alternators.

Damage level:

  • Damaged plastic cover.
  • A missing rib on the front and/or rear end fitting.
  • Connector broken below the seal.
  • Two missing ribs on the front and/or rear end fitting.
  • Connector broken to below the seal.

Completeness of the alternator:

  • The alternator is complete and assembled.
  • Disassembled or incomplete alternator.

The power of the used alternator must correspond to the power of the new one. Otherwise, the surcharge cannot be returned.


Starter

Starter return criteria:

  • The unit is accepted.
  • The unit is rejected.

Identifiability:

  • Unidentified starters will not be accepted.
  • Manufacturer's OE label is present or the etched OE number on the starter is readable / recognizable.

Damage level:

  • Beading of the relay housing is not damaged.
  • Damage of the starter relay plastic part.
  • The starter is deformed / damaged, e.g. due to impact on the housing, a broken housing or a worn pinion.
  • The shaft is heavily discoloured due to overloading (e.g. a blue colour due to overheating)

Corrosion:

  • The starter has not been stored for a long time after being dismantled, and has no corrosion damage.
  • Heavily corroded starter.

Completeness of the starter:

  • The starter is complete and assembled.
  • Disassembled or incomplete starter.
  • Heavy corrosion of the pinion.
  • Lack of the rear plate.
  • Damaged front cover.

* The instruction is for information purpose only. Each case is considered individually (each spare part undergoes an individual examination by the manufacturer).


Drive Shaft

Driveshaft return criteria:

  • The core must be of the same type as the exchange part.
  • The driveshaft must be complete – consisting of the interconnecting shaft and both joints.
  • The interconnecting shaft must be straight. Bent shafts cannot be remanufactured.
  • The interconnecting shaft must not be rusted or broken.
  • The thread of the joints must be complete and fitting tightly.


Compressor, air conditioning

A/C compressor return criteria:

  • The unit will be rejected if:
  • It is severely corroded (damaged area >3 cm²).
  • Not all connections for piping are tightly closed with original caps.
  • The shaft can not be manually rotated by 360°.
  • The core can not be identified (the nameplate is illegible or missing).


Hydraulic Pump, steering system

Return criteria for power steering pump:

The core part will be accepted if:

  •  The used pump is returned in original packaging.
  • The pump is complete and corresponds to the part from the catalogue.
  •  There is no mechanical damage.
  •  The thread is in good order.
  •  The pump cannot be returned with the damaged pulley and shaft.
  • There is no damage to the pulley, shaft, or adapter.
  •  The cap is not missing or damaged.


Steering Gear

The core part will be accepted if:

  • The used steering gear is returned in the original packaging.
  • The steering gear is complete, i.e. it includes:

- dust boots

- pressure hoses

- tie rods (if supplied with the new part)

  • The steering gear is not strongly corroded.
  • There is no mechanical damage, the part is not bent, the steering rack function is not impaired, fasteners are not damaged.
  • The tie rod(s) has no damage to the thread, is not bent or broken.
  •  Hydraulic hoses of the steering gear and their elements are not damaged or lost.
  • The shaft and the splines are not damaged.
  •  The returned steering gear matches the new one.


Charger, charging system

Turbocharger return criteria:

  • The core part should be returned complete and assembled.
  • None of its elements should be dismantled, replaced or removed.
  • The core part should correspond to the purchased turbocharger.


Injector Nozzle

Injector return criteria:

  • Part disassembled - not acceptable
  • Nozzle missing - not acceptable
  • Connector damaged - not acceptable
  • Connector broken - not acceptable
  • Connector melted - not acceptable
  • Inlet connector damaged - not acceptable
  • Damage on injector body, caused by inappropriate handling (e.g. hammer) - not acceptable
  • Seal seat damaged - not acceptable


Injection Pump

Core parts are accepted if:

  • The returned core part is the same type as the new part.
  • The injector pump is complete.
  • No damage.
  • Control valve is not damaged.

Core parts that have the following defects can not be returned:

  • Disassembled
  • Missing parts
  • Heavy corrosion